How Can I Log a Transaction Issue on the Nomba App?

You can easily report and track any transaction issue directly on your Nomba App by following these steps:

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Option 1: From the Transaction Activity

1. Log in to your Nomba app.
2. Tap “See All” under Activity to view all transactions.
3. Select the transaction you want to report.
4. Click on “Report Transaction.”
5. Choose the issue type from the provided list and click Continue.
6. Fill in a short description of the issue and Submit.
7. Click “Track Issue” to view the issue summary. You’ll receive a response within 30 minutes.

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Option 2: From the Support Section

1. Log in to the Nomba app.
2. Go to the “More” section and select “Support.”
3. Tap “Report an Issue” → “Submit Issue.”
4. Choose the issue category and type.
5. Select the affected transaction from the list.
6. Add a brief description and Submit.
7. Click “Track Issue” to see your issue summary. Expect a response within 30 minutes.