Privacy Policy

Revision Date: June 18, 2024

Information Collection

1. We may collect information about you that is personally identifiable like your name, address, email address, phone number, date of birth, gender, debit card details, bank information and other information that is not otherwise publicly available. Such information is collected when you register and activate a Nomba Account. Information about your computer hardware and software i.e. your internet protocol address, browser type, operating system, domain name, access time and date and other technical information about your means of connection to the Service is automatically collected.

Use of Information

2. The information collected from you is used in a number of ways. We use the information to process your registration, fulfill your service order maintain the quality of our service, generate statistics about our visitors, facilitate payment in respect of Services rendered to you, customize and improve the content of our APP, fulfill any other request you have made, conduct research and generally enhance our service delivery to you. The information collected is also used to prepare reports for our internal use and for our current or potential partners e.g. investors, sponsors, advertisers and other potential agents.

3. We may from time to time wish to provide you with information about special features of the APP or any other service we think may be of interest to you. Occasionally, we might want to provide you with related information from third parties we think may be of interest to you. Your information could also be provided to selected third parties, our affiliates or subsidiaries whose services we believe may be of interest to you. If you do not wish to receive these kinds of communications, you can opt out by unchecking the appropriate announcement boxes during registration or on the user profile page on the APP. Alternatively, you can send an email to [email protected].

4. We sometimes hire other companies to provide services on our behalf e.g. performing statistical analysis of our service etc. These companies may use your personal information and or communicate with you. We will only provide those companies with the information necessary to provide us with such services and we shall prohibit them from using that information for any other purpose.

5. We reserve the right to disclose information about you or your use of the APP in compliance with any legal process (i.e. any statutory demand, subpoena, warrant or court order) to protect against fraudulent, abusive, unlawful use of the APP, to protect our rights or property, to defend the personal safety of Agents or when we believe in good faith that a situation involving danger or injury to any person requires disclosure.

6.We shall not sell, share or offer information about you with third parties except in the manner described in this policy.

Information from other sources

7. We sometimes supplement the information that we receive on the APP with information from other sources. Such outside sources include information from third parties which enable us to reconcile our accounts, search results, links and paid listings which we use to help prevent and detect fraud.


8. Children under the age of 18 are not permitted to register or use the APP or any functionality contained on it.


9. Cookies are small text files that are stored on an Agent’s computer for record keeping purposes. We may elect to use cookies on the APP to assist you with making your online experience more individualized, for convenience and to save you time when next you visit our APP. You have the ability to decline cookies by modifying your settings. If you opt out of receiving cookies, you may not be able to fully experience the interactive features of the APP.

Communities and Forums

10. Any personally identifiable information that you disclose through any message boards, chat windows on this APP may be collected and used by others. We recommend caution when giving out information to others.

Security Commitment

11. We employ appropriate technical and organizational security measures to prevent unauthorized access to information that we collect online.

Access and Control of Information

12. You can access, edit and delete some information that we collect and process about you. For example, you can edit and update personally identifiable information including your name, email address, phone number etc. We want to ensure that your personal information is accurate and up to date. If the information that you have provided changes i.e. your email address, name or other personally identifiable information, please let us know or forward the correct details by sending an email to [email protected], we may correct any information that we think is inaccurate.

13. Occasionally, we may choose to send emails concerning APP disruptions, new products and other news about our APP to registered Agents and are not subscription based. Such emails are considered a part of our APP’s services to Agents.


14. This APP may contain links to other APPs. We are not responsible for the privacy practices of such other APPs. This policy applies only to our APP and not to any third-parties that may be accessed through hyper-links on this APP. We encourage you to review the privacy statement of APPs you choose to visit via hyperlinks posted on our APP.

Collection and Use of Face Data

15. Information Collected: We use the TrueDepth API to capture 3D spatial orientation and facial expressions.

16. Purpose of Collection: This data is used to ensure the selfie being taken is of a live user, for authentication, and to reduce fraud.

17. Data Sharing: The ARKit information is processed entirely locally on the device and is not shared with any third parties.

18. Data Storage: The facial data collected through the TrueDepth API is stored locally on the user’s device and is not transmitted to our servers or any third-party servers.

Business or Asset Transfer or Sale

19. We may choose to acquire, or sell business assets of our business or merge with another business. In such transactions, information obtained from you is generally one of the transferred business assets. In the event of such transfer, we will make reasonable efforts to provide notice on the APP and to notify you of any change in ownership or control of your personal information. Any casual inadvertence in providing such notification shall be considered a breach of our obligation under the policy.

Changes to this Policy

20. We keep our privacy policy under regular review. If we change our privacy policy, we will post the changes on this page. You agree that we do not have any further obligation to inform you of such changes. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information that we collect. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of any modifications.

Conditions of Use

21.By registering on the APP, you signify your acceptance of this policy and the APP’s Terms and Conditions of Use. If you do not agree to this policy, please do not use the APP. By submitting your personal information, you consent to the use of that information as set out in this policy. You confirm that you have the consent to provide any information you have furnished on the APP. Your continued use of the APP following the posting of changes to this policy will be deemed your acceptance of those changes.

App Access

22. In order to access the APP and all its features, you must register and activate a Nomba account, which will provide you with full access to the APP.

Contact Us

23. We welcome your views about the APP and our privacy policy. If you would like to contact us with any enquiries or comments, please send an email to [email protected].

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Nomba Financial Services Limited

(Licensed by the Central Bank of Nigeria)

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16 Billings Way Oregun Ikeja, Lagos, Nigeria

19b Bosun Adekoya Street, Lekki Phase 1, Lagos, Nigeria

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United States

580 California St, 12th Floor, San Francisco, CA 94104

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